Refund policy
Return and Refund Policy
We want you to be confident in every purchase. Please review the following terms for returns and refunds:
- Eligibility for Refunds: Refunds are available for items that are not personalized or custom-made, provided they are returned in their original condition and packaging.
- Non-Returnable Items: Personalized or custom-made items are final sale and cannot be returned or refunded.
- Condition Requirements: Returned items must be unused, unwashed, and free of damage, with all original tags and accessories included.
- Timeframe: To request a return for eligible items, please contact us within the applicable return window stated on your order confirmation or product page. We will provide return instructions and a return authorization if applicable.
- Return Shipping: Unless otherwise noted, customers are responsible for return shipping costs. We recommend using a trackable shipping service.
- Refund Method: Once your return is received and inspected, approved refunds will be issued to the original method of payment. Processing times may vary by payment provider.
- Damaged or Incorrect Items: If you receive a damaged or incorrect item, contact us within 7 days of delivery with your order number and photos. We will arrange a replacement or refund as appropriate.
How to Start a Return
- Email our support team with your order number and item details to initiate a return for eligible products. We’ll reply with next steps and any required authorization.
This policy applies in addition to any rights you may have under applicable consumer protection laws.